Terms, Conditions, Warranty and Return Policies

Terms and Conditions

This store is used solely for the sale of dental equipment and consumables to registered dental practices and associated companies such as trusts and other operating entities.

Sales are not permitted to:

  • other dental equipment and consumable retailers, wholesalers, dealers or resellers
  • businesses other than dental practices
  • retail customers and consumers

In the event that a sale is made to a non-registered business, any online payments will be refunded, and no goods will be supplied.

Customers have the option to pay now by credit card or pay later based on an account invoice.

Customers outside Queensland are expected to pay by credit card except where:

  • they are a repeat customer and credit worthiness has been established, and an account established
  • the purchase is above $5,000 and may require specific quoting, site visits, agreement of options etc.

Equipment orders over $2,000 must be paid for in advance of supply and / or installation except where

  • the customer has an account and proven credit worthiness with either us, Queensland Dental Services, or our partner companies in Sydney and Melbourne.
  • the supply is deemed urgent and payment terms are otherwise agreed

Deposits may be requested for

  • Large equipment sales that need to be ordered including larger compressors, suction motors
  • Equipment that needs to be configured to a customer's requirements such as a refurbished chair
  • To hold a sale item for later delivery
  • Indent items which are special orders from overseas such as larger Cattani suction motors and new A-dec upholstery - indent items will generally require a 50% deposit.

Deposits are fully refundable except for indent items.

Refunds and Returns

This is an online store where the onus is on you as the customer to check and ensure the item you are ordering is the correct item that you need.

We will refund items that have been ordered where an honest mistake has been made in ordering the item., for example selecting the wrong hose. Items need to be returned unused for a full refund.  For items such as handpieces these need to be in their original unopened package for a full refund 

Items must be returned at the cost of the customer within 7 days of delivery for a full refund.

Where an item has been used for a short period we will generally charge a 15% restocking fee. For items such as handpieces these need to be in their original package for a 15% refund   If the handpiece has been used a 30% restocking fee will apply.

Returned items that have been used must be returned within 30 days of delivery at the expense of the customer.

Stock items that are ordered and not fully delivered within 7 days will be refunded at the request of the customer, less what has already been delivered

This return and refund policy does not alter your rights under the manufacturer's warranty and returned policies

Warranties

We will respect and pass through warranties and return policies of the suppliers or manufacturers of items sold in this store, including:

Queensland Dental Services provides a 12 month warranty on refurbished chairs, excluding

  • hoses that have a three month warranty
  • new electric motors that retain the chosen manufacturer's warranty

Queensland Dental Services also warrants compliance with the relevant standards for Steriliser Performance testing and X-ray compliance.

 

Contact Details

Email: orders@ndeonline.com.au

Phone: 07 3557 7887

Office & Warehouse Address: Unit 5, 86 Dunhill Crescent, Morningside, QLD

Postal Address: PO Box 1685, Noosa Heads, QLD 4567